Will I lose phone service if I switch today?

Rest assured, your current mobile service will remain active with your existing carrier. You will only transition to the new service once the setup process for the new phone you receive is fully complete.

When will I get my gift card?

Following the activation of your AT&T service, you can expect your gift card to be delivered within a timeframe of 14 business days.

How can I contact support?

Should you require any immediate assistance, please do not hesitate to reach out to me via text as I might be assisting other clients. I can be contacted at 502.694.0510 for support with your inquiries.

What can you tell me about AT&T?

At AT&T, we're proud of the progress we're making in connecting our customers and are deeply committed to your satisfaction. We're thrilled that our investment in AT&T Fiber is resonating so strongly, with customers consistently telling us they love the speed and reliability – and industry recognition like the top spot in ACSI for customer satisfaction for fiber in 2024 reflects this. We're also seeing fantastic growth in our 5G network, now covering over 290 million people, and we're encouraged by strong subscriber numbers and loyalty.

We understand that customer experience extends beyond just network quality. We're actively listening to feedback across all our services. While our new AT&T Internet Air is providing a valuable alternative to slower connections for many, we're continuously working to enhance its performance and consistency.

In our wireless segment, we know that every interaction matters. We're aware of recent industry reports on customer care and are dedicated to making every touchpoint a positive one.

Our goal is to deliver the best possible service and value. We are continually investing in our networks, enhancing our customer service tools, and striving to ensure every customer feels valued. We're committed to earning your business every day.

Can new customers keep their current phone number if they switch to AT&T?

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